Returns & Exchanges

At Godavari Vantillu, we strive to deliver the authentic taste of tradition to your doorstep; however, due to the perishable nature of our food products, we only accept returns for damaged or incorrect items. Please notify us within 24 hours of delivery to ensure a swift resolution and maintain our high standards of quality.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 24 hours of receiving your order via email or WhatsApp, providing your order number and clear photos of the damaged or incorrect food items.

• 2.
  Verification Process

  Our quality assurance team will review your request and the provided images to verify the discrepancy or damage against our shipping logs and preparation standards.

• 3.
  Approval & Instructions

  Once approved, we will provide you with instructions on whether the item needs to be returned or if a replacement will be dispatched immediately without a return.

• 4.
  Refund or Replacement

  Based on your preference and product availability, we will either process a full refund to your original payment method or ship a fresh batch of your ordered items at no extra cost.